Troubleshooting and FAQs

File Formats in Opus 2
Opus 2 accepts a wide range of file formats but the preference is for text searchable (OCR’d) PDFs as these will be fully indexed the Opus 2 platform. This ...
Wed, 27 Oct, 2021 at 12:48 PM
FAQ - Login Issues
I’ve not received the automated registration email/annotation notification emails  As these emails are automatically generated they are sometimes considere...
Wed, 10 Nov, 2021 at 11:25 AM
Clearing Your Browser Cache
Overview of Browser Cache Each time you access a file through your web browser (Internet Explorer, Firefox, or Chrome), the browser caches or ‘stores’ it s...
Wed, 27 Oct, 2021 at 12:45 PM
FAQ - Managing Your Account
You can manage your user details, annotation settings and password and memorable word in Opus 2 via the Account page which you can access by clicking on the...
Wed, 10 Nov, 2021 at 11:33 AM
FAQ - Exports
Exports seemingly unresponsive After ensuring you still have an active internet connection and you are using Google Chrome to access Opus 2, it may be t...
Wed, 10 Nov, 2021 at 11:45 AM
FAQ - Sharing Notes
I’ve made notes to myself – can I share notes en masse? To share multiple notes at once, open the notes page, use the filter options on the left to exclude...
Wed, 10 Nov, 2021 at 11:46 AM
FAQ - Functionality Not Working
General Functionality not working as anticipated or some tools not responding Opus 2 is designed to be used on Google Chrome so there are some features ...
Wed, 10 Nov, 2021 at 11:50 AM
FAQ - What is a Native?
If a document cannot be converted to a PDF in a way that means it is still useful to the user, then we would suggest this is kept in it's Native format...
Tue, 28 May, 2019 at 1:02 PM
FAQ - What does OCR stand for?
OCR stands for Optical Character Recognition and determines whether or not a document is text searchable.  All documents containing text need to be OCR&...
Wed, 23 Mar, 2022 at 12:36 PM
FAQ - What is a Load File/metadata?
A load file is the document used to import metadata into the Opus 2 platform and is needed for document uploads and inserts made on the platform. They shoul...
Wed, 23 Mar, 2022 at 12:40 PM