Product Support | UK

Overview of Browser Cache Each time you access a file through your web browser (Internet Explorer, Firefox, or Chrome), the browser caches or ‘stores’ it s...

Exports seemingly unresponsive After ensuring you still have an active internet connection and you are using Google Chrome to access Opus 2, it may be t...

General Functionality not working as anticipated or some tools not responding Opus 2 is designed to be used on Google Chrome so there are some features ...

Users are able to utilize the Tags or Custom Bundle functionality to collate documents outside of the shared folder structure. This is useful for things suc...

I’ve not received the automated registration email/annotation notification emails  As these emails are automatically generated they are sometimes consider...

You can manage your user details, annotation settings and password and memorable word in Opus 2 via the Account page which you can access by clicking on the...

I’ve made notes to myself – can I share notes en masse? To share multiple notes at once, open the notes page, use the filter options on the left to exclude...

OCR stands for Optical Character Recognition and determines whether or not a document is text searchable.  All documents containing text need to be OCR&...

A load file is the document used to import metadata into the Opus 2 platform and is needed for document uploads and inserts made on the platform. They shoul...

If a document cannot be converted to a PDF in a way that means it is still useful to the user, then we would suggest this is kept in it's Native format....